Refund Policy

1. Digital Services

Foxwood Properties provides digital advertising and listing services. Due to the digital nature of these services, which are typically fulfilled or initiated immediately upon payment, all sales are generally final.

2. Listing Packages

No refunds will be issued for listing packages once a listing has been submitted or approved. If a listing is rejected by an admin for violating our terms of service, the agent may be given the opportunity to edit and resubmit the listing. Refunds for rejected listings are at the sole discretion of Foxwood Properties.

3. Exceptional Circumstances

We may consider refund requests in exceptional circumstances, such as:

• Duplicate payments made due to technical errors.
• Service outages that prevented the delivery of the purchased advertising benefit.
• Documented unauthorized transactions.

4. Contact Us

For refund inquiries, please contact our support team at info@foxwoodproperties.co.ke with your transaction ID and a detailed explanation of your request. Requests must be submitted within 7 days of the transaction date.