
Help & Support
Frequently asked questions
Search answers by topic — or reach a human on call or WhatsApp.
Account
How do I delete my account?
Email hello@foxwoodproperties.co.ke from your registered address. We remove your account and personal data within 30 days per Kenya's Data Protection Act.
Buying property
Can I buy property if I live abroad?
Yes — see our diaspora buying guide. You will need a trusted local representative with power of attorney. Foxwood connects you to verified agents who handle diaspora clients.
What is off-plan property?
Off-plan means buying a unit while it is still under construction — usually at a 15–30% discount with a flexible payment plan. Only buy from developers with completed projects.
How much deposit do I need for a mortgage?
Most Kenyan banks require 10–20%. KMRC-backed loans can go as low as 10%. Higher deposits reduce your monthly repayment.
Contact & viewings
How do I contact an agent?
Every listing has Call, WhatsApp, and Enquiry buttons. You can also visit an agent's profile to see all their listings and reviews.
How do I book a viewing?
On any property page, click "Book a viewing", pick a date and time, and submit. The agent will confirm or propose a new time.
Listing your property
How do I list a property on Foxwood?
Sign up, verify your email, then click "List your property" in your dashboard. Add photos, details, and location — your listing goes live after admin review (usually within 24 hours).
Is listing free?
Yes — basic listings are free. Featured listings and agent subscriptions unlock priority placement and advanced tools. See our Pricing page for details.
How do I get my listing verified?
Open your listing in the dashboard, click "Request verification", and upload the required documents. Our team reviews and approves verified listings within 2 business days.
Payments & pricing
What payment methods do you support?
We support M-Pesa STK Push for featured listings and subscriptions. Card payments are coming soon.
Tools & search
How does the mortgage calculator work?
Enter the property price, deposit, interest rate, and loan term. The calculator shows your monthly repayment based on standard amortisation. Rates and terms vary by lender.
Can I compare properties side by side?
Yes — click the compare icon on any listing card. Once you have 2–4 properties, open the Compare page to see them side by side and export as PDF.
How do saved searches work?
On the Properties page, apply your filters, then click "Save this search". You will be notified when new matching listings are published.
Trust & safety
Are the agents on Foxwood verified?
Verified agents display a green badge. Verification includes ID checks, license validation, and reference reviews.
How do you protect against scams?
We manually review every listing, verify agents on request, and never handle payments directly between buyer and seller. Always transact through a registered advocate.
Still have questions?
Reach out and we'll get back within one business day.
